Dramofy
Refund Policy
Last updated: August 12, 2026
Operator
Dramofy is operated by SILONNOL (HONG KONG) TECHNOLOGY CO., LIMITED. Registered address: OFFICE NO.12 19/F HO KING COMM CTR, NO.2-16 FA YUEN ST MONGKOK, KOWLOON, HONG KONG.
Contact: support@dramofy.com.
Digital Purchases
Dramofy sells one-time digital coin packs. The first 6 episodes of each drama are free to watch. Episode 7 and later episodes cost 60 coins per episode unless another price is clearly displayed. After a successful Stripe payment, coins are credited to your wallet and can be used to unlock paid episodes. Digital content delivery is immediate after an episode is unlocked.
Completed purchases are generally final once coins are credited or content is unlocked. Coin packs are not subscriptions.
When We May Refund
- You were charged but coins were not credited.
- A duplicate payment was made by mistake.
- The purchased content could not be accessed because of a technical issue we could verify.
- Local law requires a different refund right.
How To Request Help
Send your payment email, approximate purchase time, and transaction reference to support@dramofy.com. We review refund requests case by case.
Chargebacks
If you dispute a payment with your bank or card provider, access to the related wallet or paid content may be paused while the dispute is reviewed.